Frequently Asked Questions
Everything you need to know about shopping with Wray Castle
How long does shipping typically take?
Standard shipping usually takes 3-7 business days within the domestic region. International orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Wray Castle accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.
Are your products covered by a warranty?
Yes, all Wray Castle products come with a one-year limited warranty against manufacturing defects to ensure you receive the highest quality standards.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order moves to our fulfillment center and can no longer be changed.